FAQS

RETURNS / EXCHANGES / REFUNDS 

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange. 

Thank you for understanding!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at ilyapparelco@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 5-7 business days to process and ship. During periods of high demand orders may take 7-14 days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

ily Apparel WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

Delivery Failed

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

If your delivery fails and contains a sold out item we will invoice shipping fee to reship your order to the updated address if requested. Alternatively you can receive a refund for the cost of merchandise. 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be given the option to pick another item, or you will be refunded for the missing item and the remainder of your order will ship. If your entire order consists of that one item you will be refunded shipping also.

URGENT PROCESSING

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.  

SIZING

All shirts, hats and hoodies are unisex sizings, unless stated otherwise.

PRICE CHANGES

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

 

 

 

1000 Marietta Street Ste. 124, Atlanta, GA, 30318, USA